Refund & Cancellation Policy

Headliner is a recurring digital subscription, billed monthly ($3.99/mo) or yearly ($35.99/yr). It unlocks cosmetic and convenience features such as exclusive name styles, animated sticker reactions, a custom announcer phrase, room customization, and mobile host controls. There are no physical goods, and access is granted immediately after payment.

We offer a 14-day money-back guarantee on your first Headliner payment. If you're not satisfied for any reason, email us within 14 days of that initial charge and we'll issue a full refund — no questions asked.

You can cancel at any time from your account or by contacting us. Cancellation stops all future renewals, and your Headliner benefits remain active until the end of the billing period you've already paid for. Renewal payments are generally non-refundable once charged, so we recommend cancelling before your renewal date if you don't wish to continue.

Email [email protected] from the address on your account, and include the order or receipt number from your Lemon Squeezy confirmation email. We aim to respond within 2 business days.

Approved refunds are processed by Lemon Squeezy, our merchant of record, back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

We may decline a refund where there is evidence of abuse or fraud, or where our Terms of Service have been violated. Free Loopsing accounts are never charged and require no refund.

Questions about this policy? Reach us at [email protected].